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Frequently Asked Questions

Do you have a question? Chances are you will find the answer below. Can’t do that? Then of course you can always contact us via our contact form.

Products

You determine the amount of the monthly costs for renting baby products. You can choose from two price categories per product: New and Refurbished. But what exactly does that mean for your baby and your wallet?

New – save up to 50%

  • Baby products from top brands for about half the new price
  • New and therefore not used before
  • Cheaper than buying!
  • Minimum lease term applies

 

Refurbished – save up to 70%

  • Baby products from top brands for about a third of the new price
  • We guarantee that the products are in excellent condition and of good quality – so no risks and search costs such as when you buy used baby products yourself at Marktplaats
  • Cheaper than buying and leasing for a new price
  • Monthly terminable

We only rent products that are in excellent condition, because your baby deserves the best. So you will not receive any products with stains at home. There may be minimal traces of use present. If you look at our customer reviews, the quality of the Refurbished products is cited as very good. All products are extensively checked and cleaned before they are passed on to the next family. Safety is our number one priority. All our products comply with European safety standards.

When selecting products, we take recognized brands into account. Our specialists check the functionality of the products when they return to us. In addition, we use natural cleaning agents as much as possible.

Fair question! But we can reassure you, because it is super safe to reuse baby stuff! You can actually compare leasing baby equipment with borrowing baby equipment from family or a good friend or acquaintance.

We always carry out a thorough safety check on our products to ensure that they are still in good condition. How does such a check work? For example, with a Maxi Cosi car seat, we check whether the Styrofoam is still intact, whether the car seat is not older than 8 years, etc. We use standard child-friendly paint and glue to refurbish and/or repair the baby equipment. In addition, you can always order a new mattress with your crib / co-sleeper. For those who choose a Refurbished mastras – this is perfectly possible! You will not find fungi, bacteria and house dust mites in our mattresses or linen. We clean the mattresses so thoroughly that 99.97% of the dirt is removed! Our mattresses are probably cleaner than your own bed 😊

We select our products based on five criteria:

  • Safety: the products must comply with European safety standards.
  • User-friendliness: the products are easy and intuitive to use.
  • Quality: products are easy to maintain/clean and to refurbish.
  • Style: products are beautiful and stylish and therefore fit into any interior.
  • Sustainability: products must be made from sustainable materials for the most part.

 

Are you missing a product in our range that you think would be useful to lease? Let us know. We keep our offer up-to-date and are always open to suggestions.

When you have ordered a New product, these baby products are new.

When you order baby items for the Refurbished price, these products have been used before. It is more sustainable by sharing and that includes reuse. But new or used, it really doesn’t matter to us. We always make sure that the products are in very good condition!

Sure! But of course we prefer that you return the baby products so that we can reuse them. We also understand that some products are just too nice to return, or that you just have fond memories of them, so we have come up with a solution for that!

If you want to keep a certain product, please let us know via the contact form and we will make you an offer. We never charge more than the recommended retail price. In this way we hope to motivate you to return the items, but we keep it affordable if you want to keep them. Reasonable right?

Minor/repairable damage products

Accidents can always happen, especially when dealing with babies. We will therefore not be difficult if there is damage that is very minor or that we can repair. For example: loose seam, small hole or stain in an inconspicuous place or paint that has peeled off a bit.

 

Serious / irreparable damage products

If there is damage that we can no longer repair and that makes the product unusable or jeopardizes safety, you must call us immediately, send a message to: 06-16257 976 or email us at: info@babyloop.nl. We will then arrange a replacement product for you. We charge a maximum amount of 75% (minus any discount) of the retail value minus the lease amount that you have already paid. For example: stain or damage in a conspicuous place, wood that cannot be repaired. Please always return products with damage, so that we can donate them to a good cause, for example the BabyBullenbank Foundation or BecauseWeCarry (refugee families in Lesbos).

The minimum lease term for refurbished products is 1 month.

For new products, the minimum lease term applies as indicated on the page of the specific product. For example, for the Stokke Newborn set this is 4 months, for a Snuzpod Cosleeper it is 3 months, and so on. So take a look at the product page to find the minimum lease term.

We do not apply a maximum lease term. Are you no longer using the product? Then let us know and we will cancel your subscription.

Payment

When you order from BabyLoop, you immediately pay for the first month’s rent. The next payment will be made 1 month after you have received the baby products. From that moment on, the payment will automatically continue monthly through the direct debit process until you cancel. The notice period for New products is stated on the website with the product (the minimum lease term that depends on the type of product), after which a notice period of 1 month applies. For Refurbished products, a notice period of 1 month applies from day 1 of delivery.

For small orders, it is advantageous (and environmentally conscious) to pick up the package yourself, so you do not pay shipping costs. You can indicate in the comments field on the payment page whether you want to pick up the items in Amsterdam. Otherwise we charge €6.90 for sending the products via DPD or PostNL, or €14.90 for a delivery appointment at your home.

Delivery

The baby products can reach your home in two different ways.

1. Package is sent via DPD and PostNL. You will always receive a track-and-trace code, so that you know when your package will be delivered. However, if you are not at home, no problem. You can simply pick up the baby items at a DPD or PostNL point near you. In that case, make sure you bring strong arms, because the package can be large and heavy.

2. Pick up yourself at BabyLoop Amsterdam: Isarweg 8, 1043 AK Amsterdam. If you live close by, it is advantageous (& environmentally conscious) to pick up or return the package yourself, so you do not pay any shipping costs. Please indicate in the ordering notes whether you want to pick it up in Amsterdam and/or return it, and we will contact you to arrange this.

Feel free to contact us via the email address: info@babyloop.nl, or via the telephone number: +31(0)6 16257976. We will then do our best to deliver or collect the items at your home at a desired time .

The delivery date of the leased baby products is up to you! You can specify in the payment process the desired date when you want to receive the products at home. We recommend that people have the items delivered to their homes one to two weeks before the due date. Of course, you can order your selected baby products weeks in advance, as some products can sometimes be sold out for an extended period of time. If you place your order earlier, you have more assurance that we will have the products for your little one in stock. In the unlikely event that your child is born earlier, just let us know! We will make sure the products you order will be sent to you as soon as possible.  

In order not to disappoint anyone, we advise people to have the baby items delivered at home one to two weeks before the due date and to order the items one month before this date.

If the products are needed sooner, no problem! Call, text, or e-mail us and we will try to post the products the same day or, if possible, deliver them to you. The lease period always starts at the time of delivery.

If you need baby equipment urgently, call us on +31(0)6 16257976 or send an email to info@babyloop.nl. We are easily accessible, so do not hesitate to contact us and we will look for a good solution together! Don’t worry, we will arrange for the items to be delivered to your home as soon as possible. This won’t be the first time we get an emergency call to deliver baby stuff within a few hours 🙂

Return process

You can decide monthly whether you want to keep or return your rented baby products. Even if your minimum rental period has not yet expired. You then pay the difference, but you are never tied to a long-term contract.

The first step is to cancel. To cancel, send an email, app or contact us via the contact form.

Login at our return portal, and you will see three return options:

  1. You can return it yourself for free at BabyLoop location: Isarweg 8, 1043 AK Amsterdam (let us know the approximate time of your arrival, then we will take this into account)
  2. You can hand in the items at a DPD service point for €5.90. Pack the product in the original packaging, in this way we waste less! And make sure to stick the label on top of the original label. Also keep the proof of shipment as proof that you have returned the items.
  3. You can hand in the items at a PostNL service point for €6.90. Pack the product in the original packaging, in this way we waste less! And make sure to stick the label on top of the original label. Also keep the proof of shipment as proof that you have returned the items.

–> You will receive a confirmation email once the products have been received by us. 

We are convinced that you will be very happy with our quality items for your little one. If you have changed your mind, no problem! It is possible that a product from our baby equipment collection is not to your liking. Only for new products and not for Refurbished products you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. Provided everything is in the original packaging and unused and undamaged, you can return it free of charge and we will only charge the shipping costs (round trip). BabyLoop ensures that the order amount minus shipping costs will be refunded to you within 14 days after receipt of the returned product.

Send us an email to info@babyloop.nl, stating your right of withdrawal, your order number and name and we will arrange it for you!

Complaint

Very annoying if you have a complaint! Of course we hope it doesn’t happen, but nobody’s perfect. So if you do have a complaint, we recommend that you first make your complaints known to us by sending an email to info@babyloop.nl or on 06-16257976.

If possible, we will answer your questions/complaints immediately. In the unlikely event that this is not possible, we will in any case let you know within what period you can expect an answer from us. BabyLoop handles complaints in any case within 30 days.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.

Sustainable

BabyLoop is sustainable in many ways. Firstly, we offer products from manufacturers who consider sustainability to be of paramount importance. In addition, we look at the use of materials for the various products, for example, is the fitted sheet made of organic cotton and bears the Oeko-tex quality mark. We also pay attention to whether the products are sturdy and will last for several generations.

For every 100 euros we spend, 1 tree is planted. And we have made our supply chain more sustainable. DPD is our preferred supplier for parcels. These packages are delivered CO2 neutral.

But of course we achieve the greatest profit by reusing all items, so that less waste or fewer raw materials are used and we thus minimize our CO2 footprint.

Read this blog for more information about BabyLoop and sustainability.

De waardering van www.babyloop.nl bij Webwinkel Keurmerk Klantbeoordelingen is 9.7/10 gebaseerd op 517 reviews.